RETURNS & REFUND POLICY
Return Window
You have 14 days from the delivery date to start a return or exchange. Start your return at guapi.loopreturns.com — you'll just need your order number and email.
Return Guidelines
Items must be unworn, undamaged, and unused, with all original tags attached, in the original packaging. Returns that don't meet these conditions will be refused after inspection.
Your Options
- Store credit — the full item value as credit with no expiration. Free return shipping (US).
- Exchange — swap for another size or item. Free return shipping (US). Your exchange ships as soon as the carrier confirms your return is delivered back to our warehouse.
- Refund — refunded to your original payment method for the item cost. The return-label cost is deducted, and original shipping charges are non-refundable. Please allow 5–10 business days after processing for your bank to post it.
Shipping Protection purchased at checkout is non-refundable under all outcomes. If your package was lost, damaged, or stolen in transit, please file a claim through the Shipping Protection Claims portal.
Return Shipping
US orders: a prepaid return label is provided through the returns portal. International orders: return shipping is the customer's responsibility, and we recommend using a tracked service.
Final Sale
Items purchased with a discount of 25% or more, and items marked Final Sale, are non-returnable and non-refundable.
Damaged or Incorrect Items
Received something damaged or incorrect? Report it within 14 days through the returns portal and upload a photo of the item. Please keep the item and its tags — it will need to be returned for the claim to be completed.
Cancellations
We process orders for shipment immediately, seven days a week, so orders cannot be cancelled once placed. Once your order arrives, it's fully covered by the return policy above.
Questions?
Reach us at support@guapi.ch.
